Typically, electronic administration, or e-administration, refers to the incorporation of ICT in public administrations from two perspectives: intra-office and inter-office. The first encompasses a transformation of the traditional office as paper processes are converted into electronic processes, while the second refers to the external relations of a company, in which the new electronic communications are applied to business/citizen relationships. As such, the main goal of e-administration is to improve public services and democratic processes to aid compliance with public policies.
e-Administration as a new tool undoubtedly has great potential to increase productivity, as it simplifies the daily processes of any organization. In fact, when ICTs are correctly applied to deliver public services and to interact with citizens and businesses, they can be a basic tool in improving overall productivity and efficiency of public administrations. An advanced electronic administration mechanism combined with public services that exploit the advantages of ICTs are both elemental aspects to improve overall productivity and help to overcome the economic crisis.
Optimization of resources
Once e-administration has been implemented in most Western countries, the basic objective to be achieved is the maximum use of the established services, without sacrificing, adapting or modifying rate-based technology that helps society advance.